5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the support that property managers want, but too often do not because of a lack of continuing excellent management processes.
Safety guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, you are able to see whether they do their tasks by looking at the walls. But when you employ a security guard company, how often can you see if the protector organization is doing their job including running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it is crucial to implement a system of verification and quality management to make sure that problems associated with the deficiency of doing these tasks do not begin to occur.
In this article we’ll discuss five (5) easy steps to enhancing your safety guard service and attaining what you picture as your ideal retail security Dagenham.
Display Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is among these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security company and ask yourself does it look decent.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to display if the protector is a good match for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this shield and it provides you an opportunity to ask another shield if you feel it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Just how long is each officer trained?
• Just how long can the security company double lender?
Determine the response to each of the questions and make certain they match what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security businesses deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel their job is not significant and they begin to find themselves as less of a region of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how can your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the 2 methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are on your premises. These tracking systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the safety guard company provides a way of making certain each guard is safe and alert. Using guards check-in frequently with the safety guard company, at least each 30 minutes, guards believe their safety is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your safety as you aren’t there. During these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to make sure they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Remember, when selecting a security consultant be sure the consultant is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.